Impecc Ltd: A Plumbing Success Story Unveiled

Three years ago, entrepreneur and seasoned plumber Sonny Keene embarked on a journey that would redefine plumbing services in the South East. Establishing Impecc Ltd, Keene’s commitment to service and quality has been integral to the company’s rapid success and expansion.

Here, in an exclusive interview, we delve into the intricacies of Impecc’s story and its unwavering dedication to excellence in the plumbing industry.

Can you share the story behind the founding of Impecc, and how the company’s commitment to service and quality has contributed to its success in the plumbing industry?

“Three years ago, we started with a vision to address local plumbing needs. The journey began modestly, servicing the immediate community. However, it wasn’t long before we expanded our fleet, covering the entire South East. This expansion marked a significant turning point, allowing us to provide a comprehensive service across a wider region.”

Impecc is renowned for its exceptional service. How does the company ensure customer satisfaction, and what strategies have been employed to maintain a high level of quality in its plumbing services?

“The company’s commitment to service and quality runs through all areas of operation regardless of fleet size. The main customer success team is based here at Lonsdale Gate in Tunbridge Wells, providing first class customer service and telephone support.

In what ways has Impecc successfully expanded its business into other areas? Could you elaborate on the challenges faced and the strategies employed during this diversification process?

“With our commitment to top quality service, this soon filtered through to our customer base as we expanded across the region. This also led to expansion into the building and bathroom renovation field – currently supporting major renovation work in Tunbridge Wells.”

Quality is a key differentiator for Impecc. How does the company maintain high standards in its plumbing services, and how has this commitment to excellence influenced its reputation in the market?

“All of our operatives and customer service team have a wealth of experience across all elements of plumbing maintenance. This ensure they can advise customers on any issues they may face both before and after works are completed – ensuring transparency of costs and make effective repairs.”

What are Impecc’s upcoming plans and strategic steps for the future? Are there any new services, markets, or innovative approaches on the horizon that the company is excited to explore?

“The company is looking to expand further still across the country – and have recently started to support customers in Wales and Reading.”

Impecc currently has an office at Lonsdale Gate. Can you share why the company finds Lonsdale Gate Business Centre to be an ideal location, and how being situated here contributes to the overall success and operations of Impecc’s business?

“The team really enjoy the locality and connectivity of being based at Londsdale Gate. The central location is perfect for the management of our fleet, and clients regularly enjoy the fantastic meeting facilities on offer.”

Impecc Ltd’s journey is not just a success story in plumbing; it’s a testament to the transformative power of commitment, quality, and strategic expansion. As the company continues to evolve, its imprint on the plumbing and related industries is poised to become even more profound.

For more information about Impecc visit their website